FREQUENTLY ASKED QUESTONS

If you’ve got more questions and we’ll do our best to answer, just shoot us a message on our Contact Us page

DO YOU OFFER HOTEL PICK UPS FOR ELECTRIC HARBOUR TOURS?

No, all tours depart from either Coal Harbour or False Creek

WHERE IS THE DEPARTURE LOCATION FOR THE E-TOURS?

1601 Bayshore Drive.  For Hop-On, Hop-Off passengers, get off on Stop #P5 (right at the Westin Bayshore Hotel.)  The dock is located north (water side) of the Westin Bayshore Hotel with access from Coal Harbour Seawall.  Guests can walk around the hotel along the Seawall or walk through the lobby of the hotel to get to the dock.

ARE THE BOATS WHEELCHAIR ACCESSIBLE?

Our boats are not wheelchair accessible.  Guests must be able to walk on and off the boat independently.

ARE THE BOATS COVERED?

All boats will be covered so that you may enjoy the tour in rain or shine!

WHAT IS YOUR CANCELLATION POLICY?

Changes or cancellations can be made anytime before 8:00 pm the night before your scheduled tour, unless otherwise specified. After that time, all bookings will be considered non-refundable. Please note that no shows or missed departures will not be refunded.

DO YOU OFFER TOURS IN MY LANGUAGE?

Our guided tours are conducted entirely in English; however, our Hop-On, Hop Off tours offer recorded commentary in English, French, Spanish, German, Korean, Japanese and Mandarin.

WHAT SHOULD I WEAR?

Wear comfortable walking shoes and dress appropriately for the weather depending on the season. Check the weather prior to arrival into Vancouver. Bring an umbrella or rain jacket just in case of inclement weather.

WHAT SHOULD I BRING ON THE TOUR?

Camera or video camera Water bottle Comfortable walking shoes Comfortable clothing for the weather Umbrella for rain or shade.

ARE THE TOURS CANCELED IF IT RAINS?

Absolutely not! Vancouver is well-known for its rainy weather and our tours run rain or shine. Don’t forget to bring along an umbrella!

WHAT ARE THE HOURS OF OPERATION?

We are open from 10:00 am – 6:00 pm, with last boat departure will be between 5:30 and 5:45 pm.

ARE CHILDREN ALLOWED TO TRAVEL BY THEMSELVES?

No, at least 1 adult must book and travel with any children under the age of 12.

 

DO I NEED TO BOOK IN ADVANCE?

Our e-boats do require a reservation for date of travel, along with a first come first serve time slot.  Boats will fill and depart at as needed.