FREQUENTLY ASKED QUESTONS

If you’ve got more questions and we’ll do our best to answer, just shoot us a message on our Contact Us page

DO YOU OFFER HOTEL PICK UPS FOR ELECTRIC HARBOUR TOURS?

No, all tours depart from either Coal Harbour or False Creek

WHERE IS THE DEPARTURE LOCATION FOR THE E-TOURS?

Coal Harbour Location: Get off on Stop #P5 on your Hop-On, Hop-Off tour or make your own way to 501 Denman Street in the Harbour Cruise Marina.

False Creek location: Get off on Stop #P15 on your Hop-On, Hop-Off tour or make your own way to 1095 Ogden Avenue, Heritage Marina located adjacent to the Maritime Museum.

ARE THE BOATS WHEELCHAIR ACCESSIBLE?

Our boats are not wheelchair accessible.  Guests must be able to walk on and off the boat independently.

ARE THE BOATS COVERED?

All boats will be covered so that you may enjoy the tour in rain or shine!

WHAT IS YOUR CANCELLATION POLICY?

Changes or cancellations can be made anytime before 8:00 pm the night before your scheduled tour, unless otherwise specified. After that time, all bookings will be considered non-refundable. Please note that no shows or missed departures will not be refunded.

DO YOU OFFER TOURS IN MY LANGUAGE?

Our guided tours are conducted entirely in English; however, our Hop-On, Hop Off tours offer recorded commentary in English, French, Spanish, German, Korean, Japanese and Mandarin.

WHAT SHOULD I WEAR?

Wear comfortable walking shoes and dress appropriately for the weather depending on the season. Check the weather prior to arrival into Vancouver. Bring an umbrella or rain jacket just in case of inclement weather.

WHAT SHOULD I BRING ON THE TOUR?

Camera or video camera Water bottle Comfortable walking shoes Comfortable clothing for the weather Umbrella for rain or shade.

ARE THE TOURS CANCELED IF IT RAINS?

Absolutely not! Vancouver is well-known for its rainy weather and our tours run rain or shine. Don’t forget to bring along an umbrella!